Returns & Refunds

Our Refund policy

  • When you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your refund as it can take up to 5 days for the bank to transfer the funds to you. 
  • If your order hasn't been dispatched yet, we will process the refund within 3 days but it may still take an additional 5 days for the bank to transfer the funds to you.
  • Please return the unused or faulty product to us within 30 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order.
  • Items not received, missing or faulty must be reported within 30 days of placing your order.

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

  • Products which have been personalised for you.
  • Made to measure products that have been specially customised.
  • Anything where the packaging is missing or damaged as we are re-sellers and can't repackage items for resale.

Terms and conditions

  • If you're unhappy with your purchase, please let us know. This must be within 30 days of purchase.
  • If you return your item then we will refund the original debit/ credit or other online payment method used to purchase.
  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. This means that you should have kept all original packaging, labels, and that it's undamaged and unused.
  • Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange.
  • If you are only returning some of the items on your order, then we will only refund the cost of those items.
  • This does not affect your statutory rights.

How to return an item

  • We want you to be happy with your purchase but if you're not, please return the unused product to us within 30 days of receiving your order.
  • When you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your refund as it can take up to 5 days for the bank to transfer the funds to you. 
  • If you have a faulty items, please call the store on 0151 662 0292 from 9 am - 5 pm weekdays.
  • All faulty items can be returned to the address below:

 

Tinnitus UK Ltd

 

35 Rodney Street

Liverpool

L1 9EN